WORKING AT Zeepay

Our Employees are the core foundation of our company. Our success thrives on providing our employees with a convinient and suitable working enviroment.

JOIN OUR TEAM IN THE UK

Compliance ( Hiring )

POSITION: Global, Head of Compliance

Zeepay JV UK is looking for a Global Head of Compliance working from the UK offices, the role is aligned to the FCA’s compliance oversight and money laundering responsibility’s function, but at a Global level and reports to the Global Managing Director. As Global Head of Compliance you will drive implementation of compliance controls, processes and all relevant systems and controls under applicable regulatory and AML/CTF regulations.
The successful candidate will work as an integrated part of our global Compliance Team, with oversight of Compliance Functions in all jurisdictions that Zeepay operates from.
This role is essential to Zeepay’s global success in the Payments Services Industry and the role holder will work with colleagues across Compliance, Operations, Risk, Product Delivery, Sales and Marketing

Design, formulate and oversee the implementation of Compliance Framework , operating as an independent function that reviews and evaluates compliance risks within Zeepay globally.
Ensure that Zeepay is fully aligned and complies with all relevant Financial Crime and Regulatory Compliance requirements as well as local and international leading practices that fosters the development of a company-wide compliance culture.
Provide Management Information on AML/CTF compliance risks to the Global Risk and Compliance Committee (GRCC), ensuring that they are informed of all critical Compliance Program and Initiatives. Ensure that the Zeepay’s Global Heads are informed of all material compliance risks.
Provide advisory services (and training where appropriate) to all Departments to achieve compliance with all Compliance related policies, procedures, laws, rules, regulations, systems and plans.
Liaise with Internal Audit Department and other control Departments including Risk Management Department, etc. on Compliance related matters.
Ensure that the Compliance function maintains an appropriate Compliance Framework, composing of clear definitions of roles, responsibilities and reporting lines and adequate policies and procedures covering Financial Crime and Regulatory Conduct.
Ensure that all Compliance Teams within jurisdictions that Zeepay operates, implements and maintains a robust and independent Compliance Monitoring and Testing to monitor management of relevant Compliance Risks within the businesses and other Departments.
Ensure that violations of the Policy or any relevant regulations, procedure or process are appropriately identified, escalated and remediation programs are monitored.
Monitor the complete rollout of all Compliance Mandatory Training. Take a leading role in the delivery of face-to-face training, particularly to the Global Board and Senior Management.
Act as the main liaison officer with the FCA and liaise actively with Zeepay Country Heads on all regulatory communications and give guidance as relevant.
Represent the company when dealing with Regulatory Authorities in relation to Financial Crime and other Regulatory Compliance matters and the reporting thereof.
Act as the central point for the receipt of reports on reportable transactions and/or activities from the departments, the recording and investigation thereof and escalation of reports deemed to require further investigation by the authorities.
Ensure the implementation and maintenance of complete, accurate and relevant regulatory reporting/returns process across the globe.
Oversee the operations of the UK Compliance Team including training, capacity building, tracking team and individual key performance indicators and Key risk indicators
Design and implement a Financial Crime Risk Assessment and Compliance Monitoring Plan.
Keep abreast of financial crime themes, trends and issues on the horizon that could impact Zeepay’s operations
Provide training for Zeepay staff on Financial Crime Prevention and other regulatory compliance issues

Risk Management
Management or Business Studies
Finance or Economics.
Science
Statistics
Engineering
Law
Post graduate degrees are not mandatory but may also be beneficial.
Analytical skills and an eye for details
Commercial awareness
Planning and organizational skills
Ability to understand broader and business issues
Communication and presentations skills

Ability to multi-task, prioritize and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment.
Result oriented and motivational attitude.
Leadership skills
Quantitative and analytical skills
Approachability and strong communication skills.

If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 10 March 2023.

JOIN OUR TEAM IN THE GAMBIA

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Country Manager

Responsible for business development in a new country or region as he/she deals with the launch, development and management of local service/product offerings from production to marketing on distribution networks.

Responsible for the success of the Company’s expansion into a foreign market overseeing all aspects of the business.

Manage every aspect of our newly expanding operation in-country
Recruit the very best talent in this new market and implement the Zeepay office culture & structure
Negotiate with vendors and service providers needed for production
Collaborate with local businesses to acquire all necessary resources and services
Conduct extensive research regarding the market and learn everything possible
Launch the Market and develop marketing and production teams with local expertise
Act as the face of the brand in the eyes of the regulator/stakeholders/competitors etc
Uphold the brand and acting in good standing acting as liaison between Zeepay main office and Zeepay Gambia
Ensure the star markets are ready for launch: Gambia
Collaborate with leadership to strategize how best to roll out the product line
Become a student of the culture, remaining aware of customs and manners always
Synthesize monthly, quarterly, and annual reports on progress and development
Network effectively with local clients and develop strong professional relationships
Work to ensure deadlines are met and budgets are maintained
Adapt the business model to be culturally relevant without losing its identity
Mentor direct reports, especially in regard to our values and vision
Contribute to the overall global success of our company

Strong leadership skills
Proven understanding of data analysis tools
Ability to lead in a constantly evolving environment
Experience working with various marketing tools relating to market research, data analytics, website development, product branding, visual communication software, written communication, and public relations
Proven ability to design and coordinate marketing campaigns across traditional and modern channels
Expert in digital and social media marketing
Master degree, MBA or other relevant fields, strongly preferred
5 years or more experience in management in an international business setting
Significant experience in the finance and marketing fields strongly preferred
Fluent in the language of the country
Experience living overseas for an extended period of time
Exceptionally well organized and driven by success
Ability to thrive in high-pressure situations
Outstanding negotiating skills
Analytical thinker with superior problem-solving skills
Solid history of data-driven strategic development
Decisive and committed
A natural leader who inspires and motivates those around them
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
High level of energy required in speaking with walk-in customers and customers over the phone.

Innovative, creating something new consumers are looking for.
Customer focused; provide a sense of belonging in the team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment as well as handling irate customer
High integrity, trustworthy, resilient and approachable, able to handle confidential information
Result oriented, motivational attitude and ready to delegate
Full of energy to drive individual and team performance
Being able to be reached and easily understood
Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager- Mobile Money

To assist craft and execute on the company’s product vision to provide friction-free financing to marketplace sellers and individuals. To be part of our “product engine” that drives product strategy and guides our platform through the entire product lifecycle.

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and proptotypes
Work closely with technology teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with business stakeholders, executives, and other product management team members
Act as product evangelist to build awareness and understanding of the product
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle.

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Connect and network with relevant stakeholders in the inclusive banking space globally and locally
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Innovative, creating something new consumers are looking for.
Customer focused; provide a sense of belonging in the team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment as well as handling irate customer
High integrity, trustworthy, resilient and approachable, able to handle confidential information
Result oriented, motivational attitude and ready to delegate
Full of energy to drive individual and team performance
Being able to be reached and easily understood
Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager - Remittance

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and proptotypes
Work closely with technology teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with business stakeholders, executives, and other product management team members
Act as product evangelist to build awareness and understanding of the product
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle.

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

OPERATIONS DEPARTMENT ( Hiring )

POSITION: Customer Success Officer / Teller

For handling customer transactions and helping with account related inquiries and other Zeepay Gambia services at the branch, including creating accounts, managing safety deposit boxes, customer complaints resolution and helping customers understand Zeepay's service offering.

Serves customers by completing transactions in-branch
Provides services to customers by paying out cash, receiving deposits and bill payment, and withdrawals
Answers questions in person or on telephone and refers customers for other Zeepay services as necessary
Records transactions by logging remittance and mobile money transactions and other special services
Cross-sells Zeepay Gambia's products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a customer service representative.
Reconciles cash and e-value by providing transaction details and completing safe-deposit box procedures
Maintains supply of cash and e-value and turns in excess cash and e-value to branch manager
Participating in Activations and other branch or Sales related activities
Must be willing to work for long hours, weekends, and holidays to keep the whole ecosystem active. Duties are not limited to what is stated above as you will be required to perform other duties when the business demands you to

Minimum - High school diploma/ CXC
Customer service
Attention to detail
General math skills
Verbal communication
Integrity
Selling to customer needs
People skills
Thoroughness
Documentation skills - Read, write
Commercial awareness and numerical skills

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
Must be able to talk, listen and speak clearly to all stakeholders

Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Must have quick resourceful and adaptable character and innovative
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment and orientation to learn
Result oriented, effective, personal organization, productive and motivational attitude
Cooperative and supportive, customer focused, and service excellence
Always protect company and customer information

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Channel Specialist

To conceptualize the relevant strategies to drive transactions at point of sale. This includes, identifying the relevant partners that are in alignment with Zeepay Gambia and its customers vision and purpose. To work with Merchants to develop trade promotions that would increase transaction volumes and revenues at point of sale.

Maintain end to end program management responsibility for individual Emerging Payments merchant. You will work closely with Distribution, and Operations team to define and continue to refine strategic roadmap, demand management, staffing, and budgeting for growth and shall be responsible for working with Operations to ensure Merchant settlement is done on time.
Be responsible for Balance Sheet and Profit and Loss, including meeting monthly targets agreed at the start of the year.
Ensure that Agent on-boarding programs are seamless and fast and meets the brand promise. Continuously look for ways to improve service delivery and offering to Agents and consumers. Work with the internal support team ensure that the Zeepay Gambia brand promise of speed is not comprised at all times.
Identify strategic partners to run trade promos to increase Merchant & Agent sales and product adoption. Responsible for working with marketing teams to design the best campaigns and execute.
Monitor trade promo performance, take feedback and share with the support teams for product improvement.
Monitor Merchant & Agent performance and advice on a periodic basis. Develop Merchant & Agents visit schedules and spend time with Merchants & Agents to ensure that service availability is optimal, give Merchants feedback and take same.
Be responsible for planning training and re-training programs for Merchant and work with the relevant Operations team to execute.
Be responsible for working across the internal and external client organizations to identify, document and prioritize needs, and support a cross-functional team to develop new feature-sets in the evolution of the payment platforms.

Minimum of a 1st Degree in Economics or Business-related field
Minimum 3 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Must have quick resourceful and adaptable character and innovative
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment and orientation to learn
Result oriented, effective, personal organization, productive and motivational attitude
Cooperative and supportive, customer focused, and service excellence
Always protect company and customer information

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Onboarding Manager

This involves process driven and high-level planning to on-board Agents successfully by owning the process and getting it right and Agent ramp up quickly, adding momentum to company goals.

Provide strategic direction to the unit by ensuring that the purpose for the is achieved
Ensure the On-Boarding of Agents is seamless and efficient
Responsible for ensuring that all agents are approved through the system and signed off daily
Prepare an approval data sheet of all agents prior to on-boarding and ensure that they are signed off by leadership
Convert all agents that have been approved on Zeeagents into active agents by calling them and showing them how to fund their wallets and which bank to use
Maintain a register of all new agents that have purchased e-value and used
Develop and maintain a register of all agents and monitor how they are funding their wallets
Develop and maintain a register of all Super Agents, Master Agents and Micro Agents
Provide afterhours support to all agents
Ensure that all agents are branded by maintaining a database of new agents and working with marketing and channel to ensure that
Ensure new OVAs are created subject to approval
Develop and maintain analytics for on-boarded agents
Set up Zeepay Gambia wallets with a completed mandate form
Set up Master Agent user profiles on issue portal and branch set up and activation.
Provide training for Master Agents, operations and back-office team
Ensure Zeepay Gambia kiosks are strategically deployed
Fleet management, servicing, insurance and maintenance of vehicles
Maintenance of offices including insurance of building, fire certification etc.
Responsible for all procurements including office supplies and consumables

BSc/BA in business administration, social science or relevant field
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Strong ethics and reliability, Proficient in MS Office
Excellent verbal and written communication skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness and numerical skills
The ability to maintain calm under pressure
A thorough knowledge of the product or service the company is offering
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Gambia/ FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

SERVICE DELIVERY DEPARTMENT( Hiring )

POSITION: Service Delivery Manager

The job responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy as well as managing a team of people, which involves both the engagement and development of these people.

Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
Involve in system design, selection and play key role in the implementation of suitable systems and solutions
Manage the overall day-to-day operational processes within the operations team
Design, implement and manage a cohesive operational strategy and ensure operational efficiency
Create & maintain operational budgets and financial plans
Track and analyze metrics to determine growth opportunities and improvement areas
Adopt a risk-based approach to proactively identify and address risks
Interact heavily with different parts of the business
Work hand in hand with Compliance on ever changing requirements of the FinTech industry.
Work closely with technology, compliance and operations on clearing new products or processes.
Meet bi-weekly with senior management in finance, technology and operations to plan IT needs to streamline our process.
Implement efficient processes and standards
Coordinate with customer service and find ways to ensure customer retention
Evaluate risk and lead quality assurance efforts
Manage the settlement and confirmation processes ensuring that all payments are confirmed and executed within defined cut-off times.
Ad hoc projects and development work.

Minimum of a 1st Degree in Economics or Business-related field
Minimum 3 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Ability to fix processes and solve problems
Competent with technology software
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Operations Analyst

To achieve ultimate customer experience through our frontline employees by providing excellent services that satisfy the needs, wants and aspirations of the customer thereby creating value for the organization.

• Monitor and ensure resolution of all partner and customer queries/requests
• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing many incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results
• Following up on partner funding and positions, all accounts monitoring
• Ensure customer experience and feedback is appropriately managed
• Train and guide service delivery analyst and manage their performance on the job.
• Pro-active engagement with internal stakeholders to reduce recurrence of issues
• Report on all incidents in the business and keep record
• Report on consumer complaints to Bank of Gambia
• Implement and document all policies and procedures within the department
• Devise and strategize on integrating regulatory policies into the departmental policies
• Engage partners on their positions to avoid disruptions in service
• Receive, track and communicate resolution of all escalated issues to the relevant stakeholders
• Update product team on any irregular activity or customer feedback on all products
• Review and ensure all daily activities are documented and filed.
• Supervising mobile money customers and agent onboarding
• Communicate all relevant mobile money customers and agent information to the onboarding team
• Maintain a database of all customers of Zeepay Gambia
• Fixing reliability issues, tracking services metrics and maintaining a strong consumer/partner relationship to ensure customer satisfaction
• Identifying customer needs and overseeing service delivery within the business context

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with company policy
• Must be able to close late from work
• Must be prepared to avail him/ herself during the weekend when the need arises.
• High level of energy required in speaking with walk-in customers and customers over the phone.

• BSc/BA in business administration, social sciences or relevant field
• Outstanding organizational and time-management abilities
• Strong ethics and reliability, Proficient in MS Office.
• Excellent verbal and written communication as well as bilingual skills
• Good interpersonal skills to form effective working relationships with people at all level
• Commercial awareness and numerical skills, analytical skills and attention to details
• Experience with and an understanding of market research and world class customer service skills
• The ability to maintain calm under pressure
• A thorough knowledge of the product or service the company is offering
• High level of efficiency, productivity and organizational skills
• Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations

• Innovative, creating something new consumers are looking for.
• Customer focused; provide a sense of belonging in the team
• Ability to multi-task, prioritized and manage time efficiently.
• Meticulous attention to details and good inter-personal skills
• Ability to work in a fast-paced environment as well as handling irate customer
• High integrity, trustworthy, resilient and approachable, able to handle confidential information
• Result oriented, motivational attitude and ready to delegate
• Full of energy to drive individual and team performance
• Being able to be reached and easily understood
• Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

JOIN OUR TEAM IN THE IVORY COAST

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Country Manager

Responsible for the success of the Company’s expansion into a foreign market overseeing all aspects of the business.

Manage every aspect of our newly expanding operation in-country
Recruit the very best talent in this new market and implement the Zeepay office culture & structure
Negotiate with vendors and service providers needed for production
Collaborate with local businesses to acquire all necessary resources and services
Conduct extensive research regarding the market and learn everything possible
Launch the Market and develop marketing and production teams with local expertise
Act as the face of the brand in the eyes of the regulator/stakeholders/competitors etc
Uphold the brand and acting in good standing acting as liaison between Zeepay main office and Zeepay Gambia
Ensure the star markets are ready for launch: Gambia
Collaborate with leadership to strategize how best to roll out the product line
Become a student of the culture, remaining aware of customs and manners always
Synthesize monthly, quarterly, and annual reports on progress and development
Network effectively with local clients and develop strong professional relationships
Work to ensure deadlines are met and budgets are maintained
Adapt the business model to be culturally relevant without losing its identity
Mentor direct reports, especially in regard to our values and vision
Contribute to the overall global success of our company

Strong leadership skills
Proven understanding of data analysis tools
Ability to lead in a constantly evolving environment
Experience working with various marketing tools relating to market research, data analytics, website development, product branding, visual communication software, written communication, and public relations
Proven ability to design and coordinate marketing campaigns across traditional and modern channels
Expert in digital and social media marketing
Master degree, MBA or other relevant fields, strongly preferred
5 years or more experience in management in an international business setting
Significant experience in the finance and marketing fields strongly preferred
Fluent in the language of the country
Experience living overseas for an extended period of time
Exceptionally well organized and driven by success
Ability to thrive in high-pressure situations
Outstanding negotiating skills
Analytical thinker with superior problem-solving skills
Solid history of data-driven strategic development
Decisive and committed
A natural leader who inspires and motivates those around them
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
High level of energy required in speaking with walk-in customers and customers over the phone.

Innovative, creating something new consumers are looking for.
Customer focused; provide a sense of belonging in the team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment as well as handling irate customer
High integrity, trustworthy, resilient and approachable, able to handle confidential information
Result oriented, motivational attitude and ready to delegate
Full of energy to drive individual and team performance
Being able to be reached and easily understood
Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager- Mobile Money

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and proptotypes
Work closely with technology teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with business stakeholders, executives, and other product management team members
Act as product evangelist to build awareness and understanding of the product
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle.

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Connect and network with relevant stakeholders in the inclusive banking space globally and locally
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Innovative, creating something new consumers are looking for.
Customer focused; provide a sense of belonging in the team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment as well as handling irate customer
High integrity, trustworthy, resilient and approachable, able to handle confidential information
Result oriented, motivational attitude and ready to delegate
Full of energy to drive individual and team performance
Being able to be reached and easily understood
Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager - Remittance

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and proptotypes
Work closely with technology teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with business stakeholders, executives, and other product management team members
Act as product evangelist to build awareness and understanding of the product
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle.

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

OPERATIONS DEPARTMENT ( Hiring )

POSITION: Customer Success Officer / Teller

Serves customers by completing transactions in-branch
Provides services to customers by paying out cash, receiving deposits and bill payment, and withdrawals
Answers questions in person or on telephone and refers customers for other Zeepay services as necessary
Records transactions by logging remittance and mobile money transactions and other special services
Cross-sells Zeepay Gambia's products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a customer service representative.
Reconciles cash and e-value by providing transaction details and completing safe-deposit box procedures
Maintains supply of cash and e-value and turns in excess cash and e-value to branch manager
Participating in Activations and other branch or Sales related activities
Must be willing to work for long hours, weekends, and holidays to keep the whole ecosystem active. Duties are not limited to what is stated above as you will be required to perform other duties when the business demands you to

Minimum - High school diploma/ CXC
Customer service
Attention to detail
General math skills
Verbal communication
Integrity
Selling to customer needs
People skills
Thoroughness
Documentation skills - Read, write
Commercial awareness and numerical skills

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
Must be able to talk, listen and speak clearly to all stakeholders

Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Must have quick resourceful and adaptable character and innovative
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment and orientation to learn
Result oriented, effective, personal organization, productive and motivational attitude
Cooperative and supportive, customer focused, and service excellence
Always protect company and customer information

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Channel Specialist

Maintain end to end program management responsibility for individual Emerging Payments merchant. You will work closely with Distribution, and Operations team to define and continue to refine strategic roadmap, demand management, staffing, and budgeting for growth and shall be responsible for working with Operations to ensure Merchant settlement is done on time.
Be responsible for Balance Sheet and Profit and Loss, including meeting monthly targets agreed at the start of the year.
Ensure that Agent on-boarding programs are seamless and fast and meets the brand promise. Continuously look for ways to improve service delivery and offering to Agents and consumers. Work with the internal support team ensure that the Zeepay Gambia brand promise of speed is not comprised at all times.
Identify strategic partners to run trade promos to increase Merchant & Agent sales and product adoption. Responsible for working with marketing teams to design the best campaigns and execute.
Monitor trade promo performance, take feedback and share with the support teams for product improvement.
Monitor Merchant & Agent performance and advice on a periodic basis. Develop Merchant & Agents visit schedules and spend time with Merchants & Agents to ensure that service availability is optimal, give Merchants feedback and take same.
Be responsible for planning training and re-training programs for Merchant and work with the relevant Operations team to execute.
Be responsible for working across the internal and external client organizations to identify, document and prioritize needs, and support a cross-functional team to develop new feature-sets in the evolution of the payment platforms.

Minimum of a 1st Degree in Economics or Business-related field
Minimum 3 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Must have quick resourceful and adaptable character and innovative
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment and orientation to learn
Result oriented, effective, personal organization, productive and motivational attitude
Cooperative and supportive, customer focused, and service excellence
Always protect company and customer information

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Onboarding Manager

This involves process driven and high-level planning to on-board Agents successfully by owning the process and getting it right and Agent ramp up quickly, adding momentum to company goals.

Provide strategic direction to the unit by ensuring that the purpose for the is achieved
Ensure the On-Boarding of Agents is seamless and efficient
Responsible for ensuring that all agents are approved through the system and signed off daily
Prepare an approval data sheet of all agents prior to on-boarding and ensure that they are signed off by leadership
Convert all agents that have been approved on Zeeagents into active agents by calling them and showing them how to fund their wallets and which bank to use
Maintain a register of all new agents that have purchased e-value and used
Develop and maintain a register of all agents and monitor how they are funding their wallets
Develop and maintain a register of all Super Agents, Master Agents and Micro Agents
Provide afterhours support to all agents
Ensure that all agents are branded by maintaining a database of new agents and working with marketing and channel to ensure that
Ensure new OVAs are created subject to approval
Develop and maintain analytics for on-boarded agents
Set up Zeepay Gambia wallets with a completed mandate form
Set up Master Agent user profiles on issue portal and branch set up and activation.
Provide training for Master Agents, operations and back-office team
Ensure Zeepay Gambia kiosks are strategically deployed
Fleet management, servicing, insurance and maintenance of vehicles
Maintenance of offices including insurance of building, fire certification etc.
Responsible for all procurements including office supplies and consumables

BSc/BA in business administration, social science or relevant field
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Strong ethics and reliability, Proficient in MS Office
Excellent verbal and written communication skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness and numerical skills
The ability to maintain calm under pressure
A thorough knowledge of the product or service the company is offering
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Gambia/ FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

SERVICE DELIVERY DEPARTMENT( Hiring )

POSITION: Service Delivery Manager

Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
Involve in system design, selection and play key role in the implementation of suitable systems and solutions
Manage the overall day-to-day operational processes within the operations team
Design, implement and manage a cohesive operational strategy and ensure operational efficiency
Create & maintain operational budgets and financial plans
Track and analyze metrics to determine growth opportunities and improvement areas
Adopt a risk-based approach to proactively identify and address risks
Interact heavily with different parts of the business
Work hand in hand with Compliance on ever changing requirements of the FinTech industry.
Work closely with technology, compliance and operations on clearing new products or processes.
Meet bi-weekly with senior management in finance, technology and operations to plan IT needs to streamline our process.
Implement efficient processes and standards
Coordinate with customer service and find ways to ensure customer retention
Evaluate risk and lead quality assurance efforts
Manage the settlement and confirmation processes ensuring that all payments are confirmed and executed within defined cut-off times.
Ad hoc projects and development work.

Minimum of a 1st Degree in Economics or Business-related field
Minimum 3 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Ability to fix processes and solve problems
Competent with technology software
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Operations Analyst

• Monitor and ensure resolution of all partner and customer queries/requests
• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing many incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results
• Following up on partner funding and positions, all accounts monitoring
• Ensure customer experience and feedback is appropriately managed
• Train and guide service delivery analyst and manage their performance on the job.
• Pro-active engagement with internal stakeholders to reduce recurrence of issues
• Report on all incidents in the business and keep record
• Report on consumer complaints to Bank of Gambia
• Implement and document all policies and procedures within the department
• Devise and strategize on integrating regulatory policies into the departmental policies
• Engage partners on their positions to avoid disruptions in service
• Receive, track and communicate resolution of all escalated issues to the relevant stakeholders
• Update product team on any irregular activity or customer feedback on all products
• Review and ensure all daily activities are documented and filed.
• Supervising mobile money customers and agent onboarding
• Communicate all relevant mobile money customers and agent information to the onboarding team
• Maintain a database of all customers of Zeepay Gambia
• Fixing reliability issues, tracking services metrics and maintaining a strong consumer/partner relationship to ensure customer satisfaction
• Identifying customer needs and overseeing service delivery within the business context

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with company policy
• Must be able to close late from work
• Must be prepared to avail him/ herself during the weekend when the need arises.
• High level of energy required in speaking with walk-in customers and customers over the phone.

• BSc/BA in business administration, social sciences or relevant field
• Outstanding organizational and time-management abilities
• Strong ethics and reliability, Proficient in MS Office.
• Excellent verbal and written communication as well as bilingual skills
• Good interpersonal skills to form effective working relationships with people at all level
• Commercial awareness and numerical skills, analytical skills and attention to details
• Experience with and an understanding of market research and world class customer service skills
• The ability to maintain calm under pressure
• A thorough knowledge of the product or service the company is offering
• High level of efficiency, productivity and organizational skills
• Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations

• Innovative, creating something new consumers are looking for.
• Customer focused; provide a sense of belonging in the team
• Ability to multi-task, prioritized and manage time efficiently.
• Meticulous attention to details and good inter-personal skills
• Ability to work in a fast-paced environment as well as handling irate customer
• High integrity, trustworthy, resilient and approachable, able to handle confidential information
• Result oriented, motivational attitude and ready to delegate
• Full of energy to drive individual and team performance
• Being able to be reached and easily understood
• Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

JOIN OUR TEAM IN THE SIERRA LEONE

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Country Manager

Responsible for the success of the Company’s expansion into a foreign market overseeing all aspects of the business.

Manage every aspect of our newly expanding operation in-country
Recruit the very best talent in this new market and implement the Zeepay office culture & structure
Negotiate with vendors and service providers needed for production
Collaborate with local businesses to acquire all necessary resources and services
Conduct extensive research regarding the market and learn everything possible
Launch the Market and develop marketing and production teams with local expertise
Act as the face of the brand in the eyes of the regulator/stakeholders/competitors etc
Uphold the brand and acting in good standing acting as liaison between Zeepay main office and Zeepay Gambia
Ensure the star markets are ready for launch: Gambia
Collaborate with leadership to strategize how best to roll out the product line
Become a student of the culture, remaining aware of customs and manners always
Synthesize monthly, quarterly, and annual reports on progress and development
Network effectively with local clients and develop strong professional relationships
Work to ensure deadlines are met and budgets are maintained
Adapt the business model to be culturally relevant without losing its identity
Mentor direct reports, especially in regard to our values and vision
Contribute to the overall global success of our company

Strong leadership skills
Proven understanding of data analysis tools
Ability to lead in a constantly evolving environment
Experience working with various marketing tools relating to market research, data analytics, website development, product branding, visual communication software, written communication, and public relations
Proven ability to design and coordinate marketing campaigns across traditional and modern channels
Expert in digital and social media marketing
Master degree, MBA or other relevant fields, strongly preferred
5 years or more experience in management in an international business setting
Significant experience in the finance and marketing fields strongly preferred
Fluent in the language of the country
Experience living overseas for an extended period of time
Exceptionally well organized and driven by success
Ability to thrive in high-pressure situations
Outstanding negotiating skills
Analytical thinker with superior problem-solving skills
Solid history of data-driven strategic development
Decisive and committed
A natural leader who inspires and motivates those around them
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
High level of energy required in speaking with walk-in customers and customers over the phone.

Innovative, creating something new consumers are looking for.
Customer focused; provide a sense of belonging in the team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment as well as handling irate customer
High integrity, trustworthy, resilient and approachable, able to handle confidential information
Result oriented, motivational attitude and ready to delegate
Full of energy to drive individual and team performance
Being able to be reached and easily understood
Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager- Mobile Money

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and proptotypes
Work closely with technology teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with business stakeholders, executives, and other product management team members
Act as product evangelist to build awareness and understanding of the product
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle.

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Connect and network with relevant stakeholders in the inclusive banking space globally and locally
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Innovative, creating something new consumers are looking for.
Customer focused; provide a sense of belonging in the team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment as well as handling irate customer
High integrity, trustworthy, resilient and approachable, able to handle confidential information
Result oriented, motivational attitude and ready to delegate
Full of energy to drive individual and team performance
Being able to be reached and easily understood
Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager - Remittance

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and proptotypes
Work closely with technology teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with business stakeholders, executives, and other product management team members
Act as product evangelist to build awareness and understanding of the product
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle.

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

OPERATIONS DEPARTMENT ( Hiring )

POSITION: Customer Success Officer / Teller

Serves customers by completing transactions in-branch
Provides services to customers by paying out cash, receiving deposits and bill payment, and withdrawals
Answers questions in person or on telephone and refers customers for other Zeepay services as necessary
Records transactions by logging remittance and mobile money transactions and other special services
Cross-sells Zeepay Gambia's products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a customer service representative.
Reconciles cash and e-value by providing transaction details and completing safe-deposit box procedures
Maintains supply of cash and e-value and turns in excess cash and e-value to branch manager
Participating in Activations and other branch or Sales related activities
Must be willing to work for long hours, weekends, and holidays to keep the whole ecosystem active. Duties are not limited to what is stated above as you will be required to perform other duties when the business demands you to

Minimum - High school diploma/ CXC
Customer service
Attention to detail
General math skills
Verbal communication
Integrity
Selling to customer needs
People skills
Thoroughness
Documentation skills - Read, write
Commercial awareness and numerical skills

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
Must be able to talk, listen and speak clearly to all stakeholders

Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Must have quick resourceful and adaptable character and innovative
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment and orientation to learn
Result oriented, effective, personal organization, productive and motivational attitude
Cooperative and supportive, customer focused, and service excellence
Always protect company and customer information

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Channel Specialist

Maintain end to end program management responsibility for individual Emerging Payments merchant. You will work closely with Distribution, and Operations team to define and continue to refine strategic roadmap, demand management, staffing, and budgeting for growth and shall be responsible for working with Operations to ensure Merchant settlement is done on time.
Be responsible for Balance Sheet and Profit and Loss, including meeting monthly targets agreed at the start of the year.
Ensure that Agent on-boarding programs are seamless and fast and meets the brand promise. Continuously look for ways to improve service delivery and offering to Agents and consumers. Work with the internal support team ensure that the Zeepay Gambia brand promise of speed is not comprised at all times.
Identify strategic partners to run trade promos to increase Merchant & Agent sales and product adoption. Responsible for working with marketing teams to design the best campaigns and execute.
Monitor trade promo performance, take feedback and share with the support teams for product improvement.
Monitor Merchant & Agent performance and advice on a periodic basis. Develop Merchant & Agents visit schedules and spend time with Merchants & Agents to ensure that service availability is optimal, give Merchants feedback and take same.
Be responsible for planning training and re-training programs for Merchant and work with the relevant Operations team to execute.
Be responsible for working across the internal and external client organizations to identify, document and prioritize needs, and support a cross-functional team to develop new feature-sets in the evolution of the payment platforms.

Minimum of a 1st Degree in Economics or Business-related field
Minimum 3 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Must have quick resourceful and adaptable character and innovative
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment and orientation to learn
Result oriented, effective, personal organization, productive and motivational attitude
Cooperative and supportive, customer focused, and service excellence
Always protect company and customer information

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Onboarding Manager

This involves process driven and high-level planning to on-board Agents successfully by owning the process and getting it right and Agent ramp up quickly, adding momentum to company goals.

Provide strategic direction to the unit by ensuring that the purpose for the is achieved
Ensure the On-Boarding of Agents is seamless and efficient
Responsible for ensuring that all agents are approved through the system and signed off daily
Prepare an approval data sheet of all agents prior to on-boarding and ensure that they are signed off by leadership
Convert all agents that have been approved on Zeeagents into active agents by calling them and showing them how to fund their wallets and which bank to use
Maintain a register of all new agents that have purchased e-value and used
Develop and maintain a register of all agents and monitor how they are funding their wallets
Develop and maintain a register of all Super Agents, Master Agents and Micro Agents
Provide afterhours support to all agents
Ensure that all agents are branded by maintaining a database of new agents and working with marketing and channel to ensure that
Ensure new OVAs are created subject to approval
Develop and maintain analytics for on-boarded agents
Set up Zeepay Gambia wallets with a completed mandate form
Set up Master Agent user profiles on issue portal and branch set up and activation.
Provide training for Master Agents, operations and back-office team
Ensure Zeepay Gambia kiosks are strategically deployed
Fleet management, servicing, insurance and maintenance of vehicles
Maintenance of offices including insurance of building, fire certification etc.
Responsible for all procurements including office supplies and consumables

BSc/BA in business administration, social science or relevant field
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Strong ethics and reliability, Proficient in MS Office
Excellent verbal and written communication skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness and numerical skills
The ability to maintain calm under pressure
A thorough knowledge of the product or service the company is offering
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Gambia/ FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

SERVICE DELIVERY DEPARTMENT( Hiring )

POSITION: Service Delivery Manager

Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
Involve in system design, selection and play key role in the implementation of suitable systems and solutions
Manage the overall day-to-day operational processes within the operations team
Design, implement and manage a cohesive operational strategy and ensure operational efficiency
Create & maintain operational budgets and financial plans
Track and analyze metrics to determine growth opportunities and improvement areas
Adopt a risk-based approach to proactively identify and address risks
Interact heavily with different parts of the business
Work hand in hand with Compliance on ever changing requirements of the FinTech industry.
Work closely with technology, compliance and operations on clearing new products or processes.
Meet bi-weekly with senior management in finance, technology and operations to plan IT needs to streamline our process.
Implement efficient processes and standards
Coordinate with customer service and find ways to ensure customer retention
Evaluate risk and lead quality assurance efforts
Manage the settlement and confirmation processes ensuring that all payments are confirmed and executed within defined cut-off times.
Ad hoc projects and development work.

Minimum of a 1st Degree in Economics or Business-related field
Minimum 3 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Ability to fix processes and solve problems
Competent with technology software
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Physical Requirements:

Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late
Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision

Strategic and ability to concentrate on the big picture
Ability to build relationships and create a team
Ability to multi-task, prioritized and manage time efficiently.
Meticulous attention to details and good inter-personal skills
Ability to work in a fast-paced environment
High integrity, resilient and approachable, able to handle confidential information
Result oriented and motivational attitude
Leadership qualities such as resilience, transparency, dependability, vision and purpose
Own the vision and relentlessly drive it. Also change management skills are required
The ability to give off self and communicate effectively

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Operations Analyst

• Monitor and ensure resolution of all partner and customer queries/requests
• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing many incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results
• Following up on partner funding and positions, all accounts monitoring
• Ensure customer experience and feedback is appropriately managed
• Train and guide service delivery analyst and manage their performance on the job.
• Pro-active engagement with internal stakeholders to reduce recurrence of issues
• Report on all incidents in the business and keep record
• Report on consumer complaints to Bank of Gambia
• Implement and document all policies and procedures within the department
• Devise and strategize on integrating regulatory policies into the departmental policies
• Engage partners on their positions to avoid disruptions in service
• Receive, track and communicate resolution of all escalated issues to the relevant stakeholders
• Update product team on any irregular activity or customer feedback on all products
• Review and ensure all daily activities are documented and filed.
• Supervising mobile money customers and agent onboarding
• Communicate all relevant mobile money customers and agent information to the onboarding team
• Maintain a database of all customers of Zeepay Gambia
• Fixing reliability issues, tracking services metrics and maintaining a strong consumer/partner relationship to ensure customer satisfaction
• Identifying customer needs and overseeing service delivery within the business context

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with company policy
• Must be able to close late from work
• Must be prepared to avail him/ herself during the weekend when the need arises.
• High level of energy required in speaking with walk-in customers and customers over the phone.

• BSc/BA in business administration, social sciences or relevant field
• Outstanding organizational and time-management abilities
• Strong ethics and reliability, Proficient in MS Office.
• Excellent verbal and written communication as well as bilingual skills
• Good interpersonal skills to form effective working relationships with people at all level
• Commercial awareness and numerical skills, analytical skills and attention to details
• Experience with and an understanding of market research and world class customer service skills
• The ability to maintain calm under pressure
• A thorough knowledge of the product or service the company is offering
• High level of efficiency, productivity and organizational skills
• Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations

• Innovative, creating something new consumers are looking for.
• Customer focused; provide a sense of belonging in the team
• Ability to multi-task, prioritized and manage time efficiently.
• Meticulous attention to details and good inter-personal skills
• Ability to work in a fast-paced environment as well as handling irate customer
• High integrity, trustworthy, resilient and approachable, able to handle confidential information
• Result oriented, motivational attitude and ready to delegate
• Full of energy to drive individual and team performance
• Being able to be reached and easily understood
• Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.

Careers

WORKING AT Zeepay

JOIN OUR TEAM IN THE UK

Compliance ( Hiring )

POSITION: Global, Head of Compliance

JOIN OUR TEAM IN THE GAMBIA

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Country Manager

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager- Mobile Money

Physical Requirements:

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager - Remittance

Physical Requirements:

OPERATIONS DEPARTMENT ( Hiring )

POSITION: Customer Success Officer / Teller

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Channel Specialist

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Onboarding Manager

SERVICE DELIVERY DEPARTMENT( Hiring )

POSITION: Service Delivery Manager

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Operations Analyst

JOIN OUR TEAM IN THE IVORY COAST

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Country Manager

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager- Mobile Money

Physical Requirements:

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager - Remittance

Physical Requirements:

OPERATIONS DEPARTMENT ( Hiring )

POSITION: Customer Success Officer / Teller

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Channel Specialist

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Onboarding Manager

SERVICE DELIVERY DEPARTMENT( Hiring )

POSITION: Service Delivery Manager

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Operations Analyst

JOIN OUR TEAM IN THE SIERRA LEONE

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Country Manager

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager- Mobile Money

Physical Requirements:

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Product Manager - Remittance

Physical Requirements:

OPERATIONS DEPARTMENT ( Hiring )

POSITION: Customer Success Officer / Teller

COMMERCIAL DEPARTMENT ( Hiring )

POSITION: Channel Specialist

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Onboarding Manager

SERVICE DELIVERY DEPARTMENT( Hiring )

POSITION: Service Delivery Manager

COMMERCIAL DEPARTMENT( Hiring )

POSITION: Operations Analyst